The Bali Surf Travel Company is committed to protecting our customer’s privacy.
Any personal information received from visitors to the web site will be treated as confidential.
Collection of personal information
We will only collect personal information where such information is reasonably necessary for us to undertake our functions and activities.
Generally, we collect personal information when you enquire or make a booking with us. We may also collect personal information when you email us, call us or register with us for newsletters or connect via social media with us. The type of personal information we may collect includes but is not limited to name, address, telephone number, email, passport information, frequent flyer information and any other details that may be relevant to the service we provide to you.
Email addresses that are provided as part of the online feedback form or specific queries will only be used if there is a request by the visitor to be added to The Surf Travel Company mailing list. The contact mailing list will not be provided to another third party without the knowledge or prior consent of the user. Please contact us if you wish to access or update your details.
We may use your information in the following ways
– To provide our services to you. We act as an agent to provide you travel arrangements or to provide goods and services to you. The personal information we collect is used to consider your request and complete it. We use your personal information when you have emailed or contacted us on the website, to provide you with a response to that enquiry or request.
– To send you payment and invoicing information. We use your personal information for the purposes of finalising your payment/s to us and to allow us to send invoice/receipt. We will contact you by email when we interact with you for these purposes.
– For Marketing to you. We may use your information to contact you regarding special offers or services that may be of interest to you. If you wish to opt-out of receiving marketing communications from us, you may do so by contacting us or by using the unsubscribe facility.
Disclosure of your Personal Information
You agree that we may disclose your personal information to related or unrelated third parties in the following manner.
To third party suppliers of product or services you have requested. Also, when we obtain information from you specifically to enable you to buy a service offered on our web site by some other person, we assume that in giving us your information, you are also giving us permission to pass it on to the relevant person. For the purpose of providing our services to you, your personal information will be supplied to complete your travel arrangements and will be disclosed to suppliers such airlines, resorts and hotels.
We do not sell, rent or share your personal details on a commercial basis to third parties.
Users are to note that statistical analysis of visitors to this web site is also performed. Again, the information obtained will only be used to update and improve the web site and there is no intention to identify the visitor or browsing activity. The type of detail logged includes the date and time of the visit, browsers used and pages downloaded.